Privacy Policy

Last updated: February 2026

Introduction

ServersPulse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Minecraft server monitoring service.

Information We Collect

Account Information

• Email address
• Password hash (securely hashed)
• Account role and plan type
• Account creation and last update timestamps

Server Data

• Server name (user-defined)
• API key (hashed using SHA-256)
• Minecraft server metadata (platform, version)
• Server group names
• Last active timestamps

Server Metrics

• TPS (Ticks Per Second)
• MSPT (Milliseconds Per Tick)
• Memory usage (used/max)
• Garbage collection pause times
• Player counts (online/max)

Reports

• Scheduled weekly report configurations

Authentication

• Discord account linking (provider ID, username)

Billing

• Paddle customer ID
• Paddle subscription ID

Discord Integration

• Discord guild ID
• Alert channel configuration

Alert Rules

• User-defined alert configurations (thresholds, notification channels)

Incident History

• Server incident records (type, severity, messages, timestamps)

How We Use Your Information

We use the collected information for the following purposes:

• Account authentication and management
• Server monitoring and metrics collection
• Alert notifications via Discord
• Billing and subscription management
• Providing customer support

Data Sharing

We may share your information with third-party service providers:

• Discord - For OAuth authentication and alert notifications
  • Paddle - For payment processing and subscription management
• Hosting infrastructure - For service delivery and data storage

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide users with advance notice.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Passwords are hashed using bcrypt
• API keys are hashed using SHA-256
• All data transmission is encrypted via HTTPS
• Access to personal information is restricted to authorized personnel only

Data Retention & Deletion

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. Upon account deletion, we will:

• Delete your account information from our active databases
• Remove linked identities (e.g., Discord)
• Delete or anonymize server data associated with your account

Note: Server metrics may be retained according to your plan's data retention period before being automatically deleted.

Your Rights

You have the following rights regarding your personal information:

• Access - Request a copy of the personal data we hold about you
• Correction - Request correction of inaccurate personal data
• Deletion - Request deletion of your personal data
• Data Portability - Request a copy of your data in a structured, machine-readable format
• Objection - Object to processing of your personal data

We do not sell your personal information to third parties.

To exercise these rights, please contact us at [email protected].

Cookies & Tracking

We use the following storage mechanisms for authentication:

• Local storage - For session data and user preferences
• Token cookie - A 7-day persistent cookie for authentication state

We do not use third-party analytics cookies, advertising cookies, or tracking pixels.

Children's Privacy

Our service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will take steps to remove such information.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]

Third-Party Links

Our service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.