Plans & billing
ServersPulse offers four plans built around how you operate. Every plan includes health monitoring and activity analytics; paid plans add automation, historical depth, collaboration context, and network operations.
Plan comparison
| Feature | Free | Starter | Pro | Multi |
|---|---|---|---|---|
| Servers | 2 | 3 | 10 | 25 |
| Data retention | 30 days | 30 days | 90 days | 90 days |
| Polling interval | 30s minimum | 10s minimum | 10s minimum | 5s minimum |
| Health and activity analytics | Yes | Yes | Yes | Yes |
| Public status pages | Yes | Yes | Yes | Yes |
| Custom status page branding | -- | Yes | Yes | Yes |
| Spark auto-profiling | -- | Yes | Yes | Yes |
| Weekly reports | -- | -- | Yes | Yes |
| Data exports | -- | -- | Yes | Yes |
| Ranks, balances, and punishments | -- | -- | Yes | Yes |
| Proxy network flow | -- | -- | -- | Yes |
| People across the account | 1 (owner) | 1 (owner) | 3 including owner | 10 including owner |
| AI analyses each month | 1 | 5 | 5 | 5 |
The owner counts toward the team-member limit, and the same collaborator shared to multiple servers consumes one seat. Invite acceptance is rejected when it would exceed the owner's account-wide limit. When a server is shared, the server owner's plan controls its paid capabilities. See the Plans section for current pricing and available billing cycles.
What each plan includes
Free
See what is happening. Monitor up to 2 servers with 30-day retention and 30-second polling. Health, incidents, activity groups, join-time heatmaps, first-session survival, player analytics, Discord alerts, and branded public status pages remain available without a paid plan.
Starter
Catch and diagnose issues automatically. Monitor up to 3 servers with 10-second polling. Starter adds automatic Spark profiles when alerts fire and custom status-page branding.
Pro
Understand growth and collaborate. Monitor up to 10 servers with 90-day retention. Pro adds weekly reports, CSV/JSON exports, ranks, balances and punishment history from supported plugins, and up to 3 people across the account including the owner.
Multi
Operate the whole network. Monitor up to 25 servers with 90-day retention and 5-second polling. Multi adds Velocity/BungeeCord network flow and backend usage, with up to 10 people across the account including the owner.
Managing your subscription
Upgrading
- Go to the Plans section in dashboard settings
- Select the plan you want to upgrade to
- Choose monthly or yearly billing
- Complete the checkout through Paddle (our payment processor)
After payment, Paddle confirms the subscription by webhook. New plan features become available once that confirmation is processed; this normally takes only a moment.
Downgrading
You can downgrade to a lower plan at any time:
- Go to the plans section in the dashboard
- Select the lower plan
- Confirm the change
When downgrading, be aware of plan limits:
- Plan access, server eligibility, and team-seat enforcement change as soon as Paddle's webhook confirms the update; the lower rate begins at the next renewal and does not issue an immediate partial refund
- Servers beyond the new plan's limit become inaccessible but are not deleted. They become accessible again when the account is within its limit
- Metric and world-metric history older than the new retention window is cleaned up; do not assume every player or network dataset is deleted on the same schedule
- Existing memberships are not deleted; excess collaborator seats are suspended in a stable account-wide order until the account is within its new limit
Preview changes
Before confirming a plan change, you can preview the pricing impact. Upgrades show any immediate prorated charge; downgrades show the lower rate that begins at the next renewal. Entitlement and limit changes are confirmed separately by Paddle's webhook.
Billing portal
Access the Paddle billing portal to:
- View payment history and invoices
- Update your payment method
- Cancel your subscription
The billing portal link is available in the dashboard under account settings.
Payment processing
ServersPulse uses Paddle as the payment processor. Paddle handles:
- Credit card and PayPal payments
- Tax calculation and compliance
- Invoice generation
- Subscription management
All billing-related emails come from Paddle.
Cancellation
You can cancel your subscription at any time through the billing portal. After cancellation:
- Your paid features remain active until the end of the current billing period
- After the period ends, your account reverts to the Free plan
- Metric and world-metric history follows the Free plan's 30-day retention window
- Servers beyond the Free plan's 2-server limit become inaccessible (but are not deleted)
Refund policy
Refund requests are handled according to our refund policy. Reach out through the support channels if you have billing questions.
Contributors
Thanks to everyone who keeps this docs area accurate.
